WooCommerce x Printful x Wordpress setup error

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Anonymous
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Hi all, getting this error when trying to link Printful with WooCommerce via their respective WP plugins:

Hey! Something went wrong with sync.

Last sync error: Error: Invalid response from your WooCommerce store. Please make sure your site is working and no plugins are blocking WooCommerce API access. Try to refresh data. If error persists, contact customer support.

Printful said it was likely some issue with my hosting provider. Anyone encounter / resolve this?

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anonymous
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Sorry to hear that you're having trouble setting up Printful. 

Do you have any active WordPress security plugins that could be causing this to occur? A common troubleshooting technique for this seems to be deactivating all plugins except for WooCommerce and Printful when setting things up. 

If that does not work, the next step is going to be checking your cPanel error logs and server error logs.  We can assist with that -- which should help us figure out exactly where the conflict is -- but you'll need to submit a verified ticket request to our live support team so they have permission to connect to your server directly. Please include as much information about the error you can. An exact time you last attempted the procedure is especially helpful -- it makes sorting through the error logs easier. 

I hope that helps!

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anonymous
  • Answer
  • Answered

Sorry to hear that you're having trouble setting up Printful. 

Do you have any active WordPress security plugins that could be causing this to occur? A common troubleshooting technique for this seems to be deactivating all plugins except for WooCommerce and Printful when setting things up. 

If that does not work, the next step is going to be checking your cPanel error logs and server error logs.  We can assist with that -- which should help us figure out exactly where the conflict is -- but you'll need to submit a verified ticket request to our live support team so they have permission to connect to your server directly. Please include as much information about the error you can. An exact time you last attempted the procedure is especially helpful -- it makes sorting through the error logs easier. 

I hope that helps!