fix
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IMAP path prefix by going to Settings > Mail > Account > Advanced > IMAP Path Prefix.

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Anonymous
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I've followed the steps above up to Advanced but I don't see IMAP Path Prefix at the bottom of my screen

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anonymous
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Hello! I apologize, but there is no article linked in your post. What mail client are you trying to set up? 

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anonymous
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Hello! I apologize, but there is no article linked in your post. What mail client are you trying to set up?