Trojan in the backup
Windows just found: Trojan:HTML/CryptoExtortBTC in both website and email backups I downloaded from your server . I was under the assumption that servers were regularly scanned for malware with inmotion?
Windows just found: Trojan:HTML/CryptoExtortBTC in both website and email backups I downloaded from your server . I was under the assumption that servers were regularly scanned for malware with inmotion?
Hello,
Thanks for the questions about the servers being scanned. Yes, they are regularly scanned, but not everything is always detected, depending on the type of malware you're referring to. You can also contact our live technical support team and tell them that you got malware from your email, and they will re-scan the server to make sure it's safe.
If you have any further questions or comments, please let us know.
Kindest Regards,
Arnel C.