csw1.lax2.inmotionhosting.com not in DNS, tracert fails after 198.46.92.57
Trying to access helenaxpresssingers.org from Spectrum fails with a timeout.
When I run a tracert, the path enters inmotionhosting at edge1.lax2.inmotionhosting.com, then goes to edge1... (again), and then goes to csw1.lax2.inmotionhosting.com. Everything after that times out. I realize that hosts may disable ping and the timeouts may not be due to inmotionhosting, but something is wonky with your DNS tables.
Using ns2.inmotionhosting.com, address 198.46.92.57 resolves to csw1.lax2.inmotionhosting.com, but that host name cannot be found. Below are three commands and results demonstrating this problem.
tracert:
$ tracert helenaxpresssingers.org
Tracing route to helenaxpresssingers.org [23.235.222.247]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 11 ms 11 ms lag-63.hlnamt8901h.netops.charter.com [69.144.94.241]
4 13 ms 12 ms 11 ms lag-26.crr01msslmt.netops.charter.com [69.144.26.222]
5 12 ms 14 ms 13 ms lag-4.crr02msslmt.netops.charter.com [72.175.111.254]
6 11 ms 11 ms 13 ms lag-23.msslmt33zp0.netops.charter.com [69.146.123.12]
7 32 ms 38 ms 30 ms lag-702.bbr02sttlwa.netops.charter.com [69.144.130.200]
8 52 ms 53 ms 52 ms lag-804.prr04sttlwa.netops.charter.com [96.34.3.161]
9 32 ms 32 ms 30 ms ae15.cr4-sea2.ip4.gtt.net [208.116.218.125]
10 95 ms 94 ms 94 ms ae22.cr3-lax1.ip4.gtt.net [89.149.181.102]
11 72 ms 71 ms 72 ms edge1.lax2.inmotionhosting.com [198.46.92.100]
12 71 ms 72 ms 72 ms edge1.lax2.inmotionhosting.com [198.46.92.100]
13 91 ms 93 ms 91 ms csw1.lax2.inmotionhosting.com [198.46.92.57]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * General failure.
Trace complete.
nslookup using ns2.inmotionhosting.com:
When I run a tracert, the path enters inmotionhosting at edge1.lax2.inmotionhosting.com, then goes to edge1... (again), and then goes to csw1.lax2.inmotionhosting.com. Everything after that times out. I realize that hosts may disable ping and the timeouts may not be due to inmotionhosting, but something is wonky with your DNS tables.
Using ns2.inmotionhosting.com, address 198.46.92.57 resolves to csw1.lax2.inmotionhosting.com, but that host name cannot be found. Below are three commands and results demonstrating this problem.
tracert:
$ tracert helenaxpresssingers.org
Tracing route to helenaxpresssingers.org [23.235.222.247]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 11 ms 11 ms lag-63.hlnamt8901h.netops.charter.com [69.144.94.241]
4 13 ms 12 ms 11 ms lag-26.crr01msslmt.netops.charter.com [69.144.26.222]
5 12 ms 14 ms 13 ms lag-4.crr02msslmt.netops.charter.com [72.175.111.254]
6 11 ms 11 ms 13 ms lag-23.msslmt33zp0.netops.charter.com [69.146.123.12]
7 32 ms 38 ms 30 ms lag-702.bbr02sttlwa.netops.charter.com [69.144.130.200]
8 52 ms 53 ms 52 ms lag-804.prr04sttlwa.netops.charter.com [96.34.3.161]
9 32 ms 32 ms 30 ms ae15.cr4-sea2.ip4.gtt.net [208.116.218.125]
10 95 ms 94 ms 94 ms ae22.cr3-lax1.ip4.gtt.net [89.149.181.102]
11 72 ms 71 ms 72 ms edge1.lax2.inmotionhosting.com [198.46.92.100]
12 71 ms 72 ms 72 ms edge1.lax2.inmotionhosting.com [198.46.92.100]
13 91 ms 93 ms 91 ms csw1.lax2.inmotionhosting.com [198.46.92.57]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * General failure.
Trace complete.
nslookup using ns2.inmotionhosting.com:
$ nslookup - ns2.inmotionhosting.com
Default Server: ns2.inmotionhosting.com
Address: 70.39.150.2
> csw1.lax2.inmotionhosting.com
Server: ns2.inmotionhosting.com
Address: 70.39.150.2
*** ns2.inmotionhosting.com can't find csw1.lax2.inmotionhosting.com: Non-existent domain
>
$ nslookup - ns2.inmotionhosting.com
Default Server: ns2.inmotionhosting.com
Address: 70.39.150.2
> 198.46.92.57
Server: ns2.inmotionhosting.com
Address: 70.39.150.2
Name: csw1.lax2.inmotionhosting.com
Address: 198.46.92.57
>
Thanks for any response to this problem.
Al Simons
Hello Al Simons,
Sorry for the issue with the website not appearing to resolve. Our live technical support team will need to address problems with DNS. You can submit a ticket, use chat (the chat link is on our website), or call the support team for immediate assistance.
The issue may have already been resolved. I checked the site, and it does appear to work. If you had many changes or just added the site, DNS propagation can occur, which takes up to 24 hours to resolve.
I hope this helps to answer your question. If you need further assistance, please let us know!
Kindest regards,
Arnel C.