How do I solve a 406 error if it's just on one computer?
Hi, it's really strange but on just one computer we are getting this error on our site www.agarichouseantiques.com
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Not Acceptable
An appropriate representation of the requested resource / could not be found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
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On other computers the site works fine and if we clear the cookies on the one computer then the site works fine.. for a while. Then it happens again. But only on this one computer.
So bizarre. Any idea what is causing this because I'm stumped?
--UPDATE--
It's so bizarre. I completely removed Firefox 10 and then installed Firefox 11 Beta and the problem still occured. So we decided to shift to (spit) IE9 and it worked fine for a while but now it's doing the 406 error on IE9 as well!!
Clearing the cookies makes it work again for 5 to 10 mins then it screws up again with another 406.
The site works fine on our other computers but not this laptop (which is important). All other websites work fine too. Any thoughts on the matter would be great. I'm completely stumped.
Might just reinstall windows if we can't figure it out soon.
(Tested using Firefox 10 and 11 and IE 9.)
--UPDATE 2--
Hi again, I'm now tearing my hair out as the problem has now occured on a second machine. This machine has XP (rather than win7), uses Avast AV (as opposed to MSE on the other) and and Firefox 9.
The machines are unrelated.
The problems seems to occur if I log into the wordpress admin page then go from there to the shop page then click a tab on the shop. As soon as the 406 occurs, no single page works on the agarichouseantiques.com domain.
If you could try visiting the shop on
http://agarichouseantiques.com/shop
username=guest
password=guestpw
Have a browse and see if you can replicate the error. Now I'm sure it's not the OS or the browser, I doubt trying Chrome or disabling AV would work and to be honest I want it to work cleanly because of course I need to know our future customers will not have the same problem.
Hope this makes some sense?
Thanks so much for your kind attention to this issue.
---------------------------------
Not Acceptable
An appropriate representation of the requested resource / could not be found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
---------------------------------
On other computers the site works fine and if we clear the cookies on the one computer then the site works fine.. for a while. Then it happens again. But only on this one computer.
So bizarre. Any idea what is causing this because I'm stumped?
--UPDATE--
It's so bizarre. I completely removed Firefox 10 and then installed Firefox 11 Beta and the problem still occured. So we decided to shift to (spit) IE9 and it worked fine for a while but now it's doing the 406 error on IE9 as well!!
Clearing the cookies makes it work again for 5 to 10 mins then it screws up again with another 406.
The site works fine on our other computers but not this laptop (which is important). All other websites work fine too. Any thoughts on the matter would be great. I'm completely stumped.
Might just reinstall windows if we can't figure it out soon.
(Tested using Firefox 10 and 11 and IE 9.)
--UPDATE 2--
Hi again, I'm now tearing my hair out as the problem has now occured on a second machine. This machine has XP (rather than win7), uses Avast AV (as opposed to MSE on the other) and and Firefox 9.
The machines are unrelated.
The problems seems to occur if I log into the wordpress admin page then go from there to the shop page then click a tab on the shop. As soon as the 406 occurs, no single page works on the agarichouseantiques.com domain.
If you could try visiting the shop on
http://agarichouseantiques.com/shop
username=guest
password=guestpw
Have a browse and see if you can replicate the error. Now I'm sure it's not the OS or the browser, I doubt trying Chrome or disabling AV would work and to be honest I want it to work cleanly because of course I need to know our future customers will not have the same problem.
Hope this makes some sense?
Thanks so much for your kind attention to this issue.
Solution #1
At this point you can send a request to our support department ([email protected]) and request Mod_Security be turned off for that specific domain. Don't forget to mention the domain name you want mod_security de-activated for if you choose this option. Also, you'll need to verify your account with the last four digits of the credit card or the current AMP password.Solution #2
You can contact WooThemes (the developer of the plugin) to see if they are aware of a fix so you can use Mod_security and Woocommerce. Here's a link to their public forums: Woocommerce Public Forums I hope this helps! If you need further assistance please feel free to contact us. Thanks! Tim S