Great question about BoxTrapper. Unfortunately, the only possible way to recover that message would be if it was included in the latest backup of your account. Honestly, it would be more efficient to request that the sender re-send that email message. If that is not a workable solution, you can submit a support ticket via the AMP interface asking that we restore the BoxTrapper queue. Please note, this will completely overwrite the current queue and we cannot guarantee that the message is included in the backup.
Please let us know if you have any additional questions or need further assistance.
Hi bigalhec,
Great question about BoxTrapper. Unfortunately, the only possible way to recover that message would be if it was included in the latest backup of your account. Honestly, it would be more efficient to request that the sender re-send that email message. If that is not a workable solution, you can submit a support ticket via the AMP interface asking that we restore the BoxTrapper queue. Please note, this will completely overwrite the current queue and we cannot guarantee that the message is included in the backup.
Please let us know if you have any additional questions or need further assistance.
Regards,
Christi N.