Hello syampsijk,
Thank you for your question regarding issues renewing your hosting account. Since the Support Center is just a public forum, I recommend contacting our Live Billing team. This will allow them to provide account specific assistance and help you renew your hosting account.
Thank you,
John-Paul
Hi Abdayub,
You can renew your hosting plan through your Account Management Panel (AMP). For information on logging into AMP, please see our tutorial on How to log into AMP.
Please let us know if you have any additional questions or need further assistance.
Regards,
Christi N.