Why our websites always not working good with Inmotion hosting. Why Team is not working good

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Suresh
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Hi, my website www.SubhaVaastu.com , why always my website is not working, several times, I complained, but all the same replies, sorry, this should not be happen, excuse us. We are paid clients, this is not the right way to do like this negligence.

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Satisfaction mark by Suresh 5 years ago

Hi, I am using CDN and using security plugins. Hope you are busy and did not checked them at my account. 

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anonymous
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Please see our guide on optimizing Joomla.

https://www.inmotionhosting.com/support/edu/joomla-3/optimization


For better performance, also consider using Cloudflare CDN, security plugins, and our free account scan service.


I apologize for any inconvenience.

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IMH Support Agent 2
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Hello Suresh,

I took a look at your site and when I reviewed it the site immediately loaded with no issues. I also tested it with a performance benchmark site called Gtmetrix and it got decent access times and a good performance report. The Support Center is unable to get the history of your site's uptime, but you may request information from  our live technical support team if you feel that it requires further attention.  The main issue is you may be seeing is the access times to get to your web site from a distant geographic location.  This means that your path to the server travels through more hops to get to the hosting server.

We advise running a traceroute from your location to see where delays may be occurring. If there are issues with delays in the hops close to the web server data center, then we may be able  to take action on the issue.  If the delays are occurring close to your location, then you will need to speak with your Internet Service Provider. Any down time for the web server would need to be directly addressed with the live technical support team.  

I hope this helps to clarify the issue.  If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

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anonymous
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  • Answered

Please see our guide on optimizing Joomla.

https://www.inmotionhosting.com/support/edu/joomla-3/optimization


For better performance, also consider using Cloudflare CDN, security plugins, and our free account scan service.


I apologize for any inconvenience.