I enabled Hotlink Protection, but now my site images aren't showing.

Avatar
neheskett
  • Answered
Even after disabling it again they still aren't visible, only getting red x's or the descriptive text. It seems users on Macs are able to see them, but not users on PCs or mobile devices. Any suggestions on how to get them visible again? It is site-wide and not limited to any specific page.
Replies 1
Avatar
0
JacobIMH
Hello neheskett, and thanks for the question. The issue that you're describing sounds very interesting, as there shouldn't be anything that causes images to only display in one type of web-browser and not another. Had you cleared out your web-browser cache after disabling the hotlink protection? It sounds like it might still be caching the old settings. We would need to take a look at your website to be able to tell exactly what might be going on here. If you don't feel comfortable exposing this information publicly here, please contact our support department so that we can help you correct these issues. In order to submit a ticket, please shoot an e-mail to ([email protected]) being sure to include your username, and the original cPanel password of your account or the last 4 digits of the credit card on file for verification. Or you can submit a ticket directly through our support interface here: Submit a support ticket Please let us know if you have any further questions at all. - Jacob