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Sorry that our articles on changing the DNS won't help. The problem has to do with your domain registrar (or hosting service) being the authoritative nameserver - until they allow that to change the DNS records for that domain will remain there. We cannot change that as we do not own or manage the domain. If you own the domain and you have a legitimate issue with the current domain registrar managing your domain name, then you can work with ICANN (Internet Corporation for Assigned Names and Numbers) - they are the governing body for domain names. This is the link for the official complaint page.
I hope that helps - sorry again for the issue with your domain name!
Kindest regards,
Arnel C.
Thanks for the additional information. Here's our guides on changing nameservers in Account Management Panel (AMP) and updating A records.
Hello Bsmorris2,
Sorry for the problem with not being able to move your site due to the inaccessibility of your old host. If you are unable to access your files and your old host isn't helping, then you may need to rebuild your site. Simply changing the nameservers doesn't provide access to your old website files. There is a possibility that you can recover a lot of your site by using a website called the Internet Archive Wayback Machine. You can use this article to help you with that process.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Thanks for the additional information. Here's our guides on changing nameservers in Account Management Panel (AMP) and updating A records.