How Do I Request a Restore of My WordPress Website?

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neatlyorganised
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HI,I am not getting any help from the support team, is it possible to restore my site (wordpress) back to a specific date, I added in some html to widen my sidebar and I have lost access to the site altogether. I am not that savvy with technology. Rhonda
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Arn
Hello Rhonda, I'm sorry to hear you're having problems with restoring your WordPress website. Our backups are made 24-36 hours, so unless you made your own backups, we cannot pick a specific date and then restore to that point. If you want to do that in the future, you can use FTP or a Wordpress backup plugin that can meet your needs. I took a look at your Wordpress database and to say the least, it's complicated by your plugins with WooThemes. Most likely, the access to Wordpress is affected by whatever change has been done to the theme. If you do not want to tear it down to the basics (as in having to load everything over again), I would highly recommend you touch base with WooThemes Support group - they are excellent in supporting their products. I use them myself. In this case though, I don't want to make things any worse by changing something that might further complicate the issue. I hate to bump you to another group- as we would much rather give you a solution- but if you are trying preserve your site as it is without having to load a much older backup or start over, then I would start with WooThemes, or your Themes developer. Your cPanel is accessible as is your database, but the site is not running due to something within the themes or perhaps the plugins. I know this isn't exactly progress, but I hope this helps to point you in the correct direction to getting the site back to normal. If you have any further questions, please contact technical support available 24 hours a day / 7 days a week. Kindest Regards, Arnel C. Community Support