CANNOT SEND EMAIL (REJECTED MAILS)

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xysglass com
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This is very ridiculous. We experience reject emails since end of Mar. Sent email to your support center for help. Problem keep coming back from time to time. Today is event worst. Called your technical support this morning. The guy suggested that I pay for a dedicated IP to prevent such from happening. I don't know why I am paying to fix your problem. But I agreed and paid as I really need my emails to work. Just sent emails to our HQ in Hong Kong. Email got rejected again. Then, I sent email to support@ inmotionhosting.com asking for help. ALSO GOT REJECTED!!! How Could that be happening to my account??!!! Not even able to send email to [email protected]???? What happen to your biz112.inmotionhosting.com???? Are you guys able to fix it? Or should I just change my hosting immediately? [email protected] SMTP error from remote mail server after RCPT TO:: host mail.inmotionhosting.com [216.193.251.47]: 550-"JunkMail rejected - biz112.inmotionhosting.com [205.134.249.19]:57927 is 550 in an RBL, see Blocked - see http://www.spamcop.net/bl.shtml?205.134.249.19" Very Very disappointed with your service!!
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johnpaulb-imhs1
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Hello xysglass.com,


Thank you for your question. While frustrating, this type of thing can occur on a shared server sometimes, because you are sharing the mail IP with other users. Unfortunately, purchasing a dedicated IP address will not fix this problem. Anytime you get this type of bounce, I recommend forwarding it with a ticket submitted through AMP.  It can then be reviewed and we can then correct it on our side.


The IP that is listed with spamcop is no longer our mail IP, as it has been replaced already with a clean IP address.


Your emails should be delivered successfully at this time.


If you have any further questions, feel free to post them below.


Thank you,


-John-Paul