Domain Transfer Failing - Issue with Authorization Email

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lildrummerboy82
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I've tried 2 times to transfer my domain and both times the transfer has failed at the awaiting your authorization step. I'm not receiving the authorization email. I checked my junk and spam folders and it's not there either. Can I just send you an email authorizing the transfer?
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johnpaulb-imhs1
Hello lildrummerboy82, Thank you for your question. Unfortunately, the confirmation email is an important security measure when transferring a domain, and cannot be by-passed. I checked our registrar's logs and can confirm the email was sent on 25-Jun-2013 to an email address @gmail. If you are not receiving it, you may have to check your email filter settings, or auto-delete setting for spam. Since the previous transfer failed, you will have to re-initate the transfer. You must follow the link in the transfer confirmation email, and confirm the transfer with your Authorization code(the same code you used to initiate the transfer). If you are having a lot of trouble, you may want to consider our Domain Concierge service, where we confirm the email and perform the transfer for $25. If you have any further questions, feel free to post them below. Thank you, -John-Paul