URGENT! Outlook 2013 account is not sending nor receiving

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InMotionFans
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I have set up the outlook 2013 account as suggested on the support page but my incoming mails are still being bounced and I cannot send mail either. I cannot determine what is wrong. My email address is lfalconer@*****.org. My external email is **********@gmail.com. My phone number is ***-***-****(office) and ***-***-****(cell).

Thank you for making contact to help me right away.

Luana Falconer
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johnpaulb-imhs1
Hello Luana, Thank you for contacting us. Since this is a public forum, I have marked out your personal information for security purposes; in the future please create a ticket request if you want to provide specific information in a secure setting. I checked your server and there are no reported issues at this time. If you have followed our Outlook 2013 setup guide, and are still experiencing issues, we are happy to help. We will need more information to troubleshoot further. Are you getting any errors? If your problems persist, it may be easier to contact Live Tech Support, so they can review the logs in real-time. If you have any further questions, feel free to post them below. Thank you, -John-Paul