Hello Ariana,
Since I have no information to go on and check your specific issue, I have no idea. We are not getting any other reports of this behavior at this time. We are happy to take a look to see if you are having a specific issue, but would need at least the domain name to do so.
If you are uncomfortable placing that here (we can remove it from public view) you can contact our Live Support team so they can take a look at your account for you.
Kindest Regards,
Scott M