URGENT: All files Deleted by InMotion
Hi there,
Your Systems department called me and said my site was hacked and being used to send out malicious emails - Very appreciated. The systems analyst asked if I have back up of my files, I said no. He placed me on hold for a few minutes to perform some potential "clean up", and restored my account claiming that it's safe. 10 seconds later, sites are up!
However, I just realized when my clients started to call me and said that my sites are unavailable - ALL MY FILES ARE MOVED OUT TO QUARANTINE. I called again, tech support would not allow me to speak with the systems department again because my account is no longer "suspended". All my sites, including any data/files for clients are GONE. This is costing me thousands of dollar.
The tech support is virtually useless, he said "unfortunately" numerous time and said it's too bad that this happened. I'll have to wait up to 12 hours for the systems department to respond to my email. This is absolutely unreal.
Is there anything that you can do to correct this mistake? All I am asking is to have access to the quarantined folder to restore some files so that I can reinstall all my items in a clean state then transfer them over.
Thanks a million,
Chris
Your Systems department called me and said my site was hacked and being used to send out malicious emails - Very appreciated. The systems analyst asked if I have back up of my files, I said no. He placed me on hold for a few minutes to perform some potential "clean up", and restored my account claiming that it's safe. 10 seconds later, sites are up!
However, I just realized when my clients started to call me and said that my sites are unavailable - ALL MY FILES ARE MOVED OUT TO QUARANTINE. I called again, tech support would not allow me to speak with the systems department again because my account is no longer "suspended". All my sites, including any data/files for clients are GONE. This is costing me thousands of dollar.
The tech support is virtually useless, he said "unfortunately" numerous time and said it's too bad that this happened. I'll have to wait up to 12 hours for the systems department to respond to my email. This is absolutely unreal.
Is there anything that you can do to correct this mistake? All I am asking is to have access to the quarantined folder to restore some files so that I can reinstall all my items in a clean state then transfer them over.
Thanks a million,
Chris
Hello dear Scott, thank you very much for your reply.
The information that they wrote to me, was the answer that they gave me by mail, my data erased and it alarmed me and I ask here for more specific information.
At this point, my developers can no longer log into the inmotion account. He offered me a link to contact support: https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/ and now I cannot log in.
Please, if I can help, I would be grateful and we would be attentive to your instructions to recover our work since we want to continue with Inmotion. Please help !!