Hello,
Thanks for the question. Web-based software will either be installed directly at the server, through a link in a browser from a client attached to the server, or via software that's installed on the server. You will need to consult with your software on the instructions for the installation. Please note that if your software installation requirements need ROOT accessdifffrently hosting your site. You would need to update to a dedicated or VPS account in order to have the proper access to install it at that point.
I hope that helps to clarify the issue! Please let us know if you have any further questions or comments.
Regards,
Arnel