How to Create a Website Backup from FTP Instead of cPanel

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flowerncake
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I am running website e-comm and now facing some issues with developer. I have ftp link of my site but do not have access to c panel. Can i take website back up through ftp. so that i can save my site and other information like emails/customer data etc.


I am not a from a technical background so he is taking a advantage for the same.


Any help in this would be helpful.


Thanks in advance


Regards


BRV

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johnpaulb-imhs1
Hello flowerncake, Thank you for your question. The answer depends how your specific website was created. If you are using a database to manage your website, then you need a copy of that as well. With most hosts, databases cannot be downloaded via ftp, unless it is backed up, or exported first. I recommend requesting a full backup of your site, and transferring to InMotion Hosting. If you have any further questions, feel free to post them below. Thank you, John-Paul