IP blocked can't find in panel

InMotionFans

10 years ago
Answered

My friend is unable to access my site www.topgametech.com, his IP address is 24.21.122.170 and when I search through the IP ban I see nothing?

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Scott

10 years ago

Hello, You will want to first try and determine that the block is on the server itself. Have your friend run a ping and trace on the account. You can then take a look at the trace to see if it appears they are getting blocked on our end. If so, then contact our Live Support and, with account verification by you, they can remove the IP block for that IP provided it was not blocked due to abuse. Kindest Regards, Scott M

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