need second free ip address and custom nameservers for new vps

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I have a new vps and I need my second free ip address and custom nameservers. How can I get them? I also requested through a ticket but no reply or confirmation yet. Thanks
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Arn
Hello Topsailhost,

Thanks for the question. I checked your ticket and it's only 1 hour old. The support department does have a little bit of a turn around time, but that ticket will be completed soon. The process of getting the IP address works through the support ticket and can not be completed through the support center website. Please allow for completion of the ticket and your IP will be provided.

Kindest regards,
Arnel C.