PS 1.6.0.9 Default theme - Can't add or update address as a customer

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Chris_L
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I'm using PS 1.6.0.9 and the default theme. The issues I'm having are:
1) When log in as a customer on the website, a blank screen appears when click on 'add or update' button on the account.
2) eMail to new customer (after new account is created) is not sent from the website automatically, the auto email was working previously (when tested in September) and the configuration has not changed.

When Support added: 'sendmail_path = /usr/sbin/sendmail -t -I' line of code to the php.ini file, both issues were solved BUT PayPal button AND Voucher field disappear on the checkout page. So, Support removed the line of code, PayPal button and Vouchers field reappear and so do the two issues.

I haven't upgraded or changed anything on the PS1.6 modules so I don't know how these issue arise. Does anyone have the same issue? Any solution?
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johnpaulb-imhs1
Hello Chris_L, Thank you for your questions. 1) Typically the "white screen" error occurs when you reach a limitation in PHP, for example memory_limit. I recommend following our guide on Fixing the blank white screen error on PrestaShop 1.6, as it has helped many people. It can take time for a process to reach a PHP limitation (based on the specific site), which is why it may not show up immediately. A blank screen is usually suppressing an error, enabling error reporting in PrestaShop 1.6 allows you to see the specific error messages on the screen. 2) I would first double check the SMTP settings in PrestaShop, and ensure nothing has changed, and there's no typos. You can view your email settings in cPanel at any time. If the settings are all correct, test the sign up email again with the error reporting on. Please reply with any errors that are generated. Also, include a list of any 3rd party modules you are using. There may be a conflict there, or required update. Thank you, John-Paul