i cannot receive email from specific people

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InMotionFans
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This is the error message the person received who tried emailing me
a message you sent could not be delivered to one or more of the recipients. this is a permanent error. the following address failed. (while not connected): 554.5.4.7 [internal]
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johnpaulb-imhs1
Hello, Thank you for your question. We are happy to help, but will need the full error message to help troubleshoot the problem. This is because returned/bounced emails must be handled on a case-by-case basis, since there are many reasons for this to happen. Our BounceBack Parser tool may also help determine the cause of the failed email. Thank you, John-Paul