domain name renewal is automatic?
I know my account has been renewed for another year, but I am getting a notice from Melbourne IT Limited that my domain name is set to expire tomorrow. Is this a legitimate email from Melbourne, or is it just someone trying to get me to change my hosting company?
Thank you for contacting us today. I am happy to help you regarding your domain renewal question. Yes, the domain name should be set to renew automatically. However, we have seen where the MelbourneIT system fails to renew the domain name automatically as it should.
MelbourneIT is our registrar partner so it is most probably a legitimate email, especially if they are simply notifying you of a pending expiration. As you have already paid us, there is no need to pay anything more. I was able to locate the discrepancy in MelbourneIT and correct it. You will now no longer get the email about domain expiration as it has been renewed.
Let us know if you have any further questions.
Kindest Regards,
Scott M