RoundCube randomly not forwarding email

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fiedler
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First I am an Inmoition customer. These are old-fashioned static sites, so no databases or programs run the sites. We forward 8 email addresses from a few of our domains on the same VPS to one email address. We use RoundCube to view them.
Random emails don't get forwarded. Some days nothing or very little gets through. Some days it all works normally. Tech support say the email servers are limited to 250 emails per hour. We are lucky to get 200 emails per day total for all 8 mail boxes combined. We also have one email that gets forwarded to an outside email. This is having the same issue. Inmotion Tech Support says there is nothing wrong. Could RoundCube the issue?
I have had all spam filtering off for a while and it didn't help. I just turned it back on to a low level. While it got rid of lots of spam, it didn't solve the mail forwarding problems.
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IMH Support Agent 3
Quote from bilal g

Hi

I'm using Roundcube webmail but they are not showing the newest emails on the first page. I checked all the setting even changed the ascending and descending setting but all in vain

Is there anyone who may help me?

thanks

That's an interesting issue. Are you seeing no emails at all? Are you certain there isn't an issue with the DNS settings?  I found this Roundcube document helpful in finding out how to email folders work. Otherwise, if you're an InMotion customer, I'd suggest contacting live support for more information.

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bilal g

Hi

I'm using Roundcube webmail but they are not showing the newest emails on the first page. I checked all the setting even changed the ascending and descending setting but all in vain

Is there anyone who may help me?

thanks

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Arn
Hello Fiedler, Sorry for the problems with email. I spent some time looking at your mail logs and I also sent a test message to one of the accounts (info@) to see if it would respond. The email server is a program and it won't act like a physical machine where something might go bad and then it works sometimes and then other times it doesn't. Typically, when this is happening there are conditions that are causing that behavior from the program. Roundcube is an email client. You can use any client program to view email (including the 2 other webmail ones available to you for free: Horde and Squirrel Mail). They do not have anything to do with the delivery of the message other than to provide an interface for you to compose/read emails. They can also organize your emails for you depending on how you have the email client setup. I could not find anything wrong with the delivery of emails to your account. I watched it react to an email live and it worked as it should. I could tell that it was forwarded. All actions (such as forwarding) are logged on the mail server. This doesn't mean that there isn't anything wrong. We may need more information. By default, all mail servers will normally report any error delivery with a bounce-back message. So, if someone has sent you an email, and the email didn't make it to you, then the sender should have received a bounce-back message explaining the problem (this is normal for ALL email delivery). If you can please provide us an bounce-back message, or the email address where the issue is continually happening, then we may be able to determine the problem. Check out Problems with Receiving Email for further information. Please provide us a little more information on the issue and we would be happy to investigate the issue further. If you have any further questions or comments, please let us know. Kindest regards, Arnel C.