My contact form does not send the phone number to my e-mail
when a customer fills out my contact form, the phone number does not send to my email. they input their number but my email doesn't get it.
Replies 4
I actually have the same issue, I do get the email, but I get it without the telephone number... I use wordpress and I have tried several things, nothing works...
Edit: I solved it:
After you added the following tag in your form:
<label> Telephone number [tel-744] </label>
Go to the tab mail and add to your mail content the following:
Telephone numberr: [tel-744]
You can do this with every field you added to your form btw, works like a charm.
Hope I helped some people with this.
See the image here: (It's in Dutch, but you'll get to understand where to place it)
Hello,
Thank you for your question about a contact form. We are happy to help, but will need some additional information.
Are you using WordPress? What plugin are you using for the contact form?
Are you getting any email at all, or just an email without a number?
If you had to enter email settings, did you confirm they are correct? You can view your email settings in cPanel at any time.
If you have any further questions, feel free to post them below.
Thank you,
John-Paul
I actually have the same issue, I do get the email, but I get it without the telephone number... I use wordpress and I have tried several things, nothing works...
Hello,
Thank you for your question about a contact form. We are happy to help, but will need some additional information.
Are you using WordPress? What plugin are you using for the contact form?
Are you getting any email at all, or just an email without a number?
If you had to enter email settings, did you confirm they are correct? You can view your email settings in cPanel at any time.
If you have any further questions, feel free to post them below.
Thank you,
John-Paul
Edit: I solved it:
After you added the following tag in your form:
<label> Telephone number [tel-744] </label>
Go to the tab mail and add to your mail content the following:
Telephone numberr: [tel-744]
You can do this with every field you added to your form btw, works like a charm.
Hope I helped some people with this.
See the image here: (It's in Dutch, but you'll get to understand where to place it)
Thanks for sharing your solution. I'd also like to recommend our article on securing Contact Form 7 with data input validation and restrictions.