Spam emails seem to be bypassing the Inmotion McAfee plugin

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rynoburger
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I've been receiving tons of spam to my primary email in the past few months. I installed the McAfee plugin. I notice that the same spam emails seem to be bypassing McAfee. When I view the Message Audit tap in the McAfee Control Console, a large bulk of the spam emails (and a few that are not spam) do not show on this list. How do I figure out how the emails are getting to my inbox on my Outlook account on my PC? And then how do I make sure they are passing through the McAfee plugin and mark them as spam?
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Arn
Hello Rynoburger, Sorry to hear about the problems you're having with spam emails. The problem here might be one of definition. What you may be identifying as spam may not be considered as spam by the tools that you're using. You may need to have other filters or spam options (such as Spam Assassin) fine tuning the search so that your "definition" of spam emails can be used to filter emails that hit your inbox. Check out our section on dealing with spam for further information on the tools we provide in cPanel. You may also need to change the settings within the tools that you are using. For example, spam assassin can be set to be very conservative (identifying less spam) to very restrictive (identifying MORE emails as spam). If you feel that the tool is failing , then you may need to address the authors of McAfee directly or at least speak with their support for further assistance. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.