Hello,
Thank you for your contacting us about an issue receiving emails. As a test, try sending/receiving email in Webmail.
If email is working there, check your email settings for typos or misspellings. You can view your specific email settings in cPanel at any time.
Here is a helpful link to our Email Getting Started guide. It includes links on how to setup email clients such as Outlook, Macmail, Thunderbird, etc.
If you have any further questions, feel free to post them below.
Thank you,
John-Paul