E-mails from a certain sender don't arrive on my inmotion domains

Avatar
mtsone
  • Answered
If I try to send an e-mail from [email protected] to any of my inmotion hosted domains (sommer.support, marcterrysommer.com, simoneaeschbacher.com) the e-mail gets rejected by the inmotion hosting servers. Sending e-mails to accounts outside inmotion works perfectly. Tried all: pop/imap change, outgoing port: 25, 465 or 487 with and without ssl nothing works still receive the following message: ********************************************** ** THIS IS A WARNING MESSAGE ONLY ** ** YOU DO NOT NEED TO RESEND YOUR MESSAGE ** ********************************************** The original message was received at Mon, 30 May 2016 14:18:51 +0200 from adsl-62-167-136-75.adslplus.ch [62.167.136.75] ----- Transcript of session follows ----- ... Deferred: Connection timed out with sommer.support. Warning: message still undelivered after 4 hours Will keep trying until message is 5 days old licosmetic.ch is not listed on any blacklist and even whitelisted on my account. Any ideas what I could do? Kind regards, Marc
Replies 1
Avatar
0
IMH Support Agent 5
Hello Marc, Thank you for contacting us about the non-delivery of your email messages. It's possible the issue could be related to remote versus local mail exchange. I suggest checking your mail logs to see at which the point the message is failing and what errors are generated for more information or sending the full non-delivery message to Live Support, so they can investigate further. Best, Christopher M.