email receiving problem on hosting server mail account

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InMotionFans
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emails are not received on one of email accounts but receiveed on the other email account on the same server.No spam.Outlook is used and I received delivery receipt ,but no email on the mail box that I check vie Web mail.
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IMH Support Agent 5
Hello, Thank you for your question regarding problems with mail delivery. I advise checking system logs for more information, or otherwise contacting our Live Support if you need help with same. Best, Christopher M.