My redirect is going to the wrong location.

Avatar
  • Answered
I am attempting to set up a redirect and have followed the videos and guides and I am running into an issue where the site is directing to one that is different from the one I entered. I am attempting to get northfieldsaptcommonapts.com to redirect to http://northfieldcommonsapts.com/ and instead it is directing to http://marblealley.com/ when I check it.

I have tried the redirects panel, editing the .htaccess, clearing my cache, multiple device and browsers, and even looking at the DNS records to no avail. If there is a step I missed somewhere I would gladly take it, I just need to know what I need to do next.

Thanks
Avatar
IMH Support Agent 5
Hello, Thanks for your question about redirects. It sounds like you have done a lot of troubleshooting. The one thing that hasn't been mentioned is checking to make sure where the domain is pointing. That is where you will need to make sure the redirect rules are submitted. If that fails, you may want to consider contacting our Live Support team so they can help check the DNS situation. Best, Christopher M.