Ma fille Claudie décédé 5/5/2019elle avais un hébergement chez vous maintenant j aimerais transféré son hébergement je n est son mots passe et son nom utilisateur ? De quel fasson peut on procèdé ? Merci bonne journée
Replies 3
Hello Normand Moreau,
We are sorry to hear of your loss. If she had a subscription to our services and has passed then there would need to be identify established through our Customer Services team. If you can provide proper identification for the account, then they should be able to work things out. You will need to contact our Customer Service team via phone/chat/email. Our apologies as we do only provide support in English.
If you have any further questions or comments, please let us know.
Kindest Regards,
Arnel C.
Hello Normand,
My apologies for not being able to directly assist you with this issue. We are not provide customer information on the support center website because answers are public domain and therefore insecure.
You will need to contact our Customer Service team with this issue and be able to provide any required identification before they will give you assistance to access the account. The information that you provided in your reply has been removed to preserve the security of the account.
If you have any further questions or comments, please let us know.
Kindest Regards,
Arnel C.