dear Sir , our mail sent but no recive

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Mokhtar Hegazy
  • updated
  • Answered

dear Sir 

thanks for your support 

this the first time for me 

i have a problem 

my mail is sending but no revive

yesterday it was working good 

no error messages 

thanks 

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IMH Support Agent 2
  • Answered

Hello Mokhtar,


Sorry for the issues with receiving emails.  In general, when people are able to send email but are unable to receive it, then it's a DNS configuration issue.  Your domain may be pointing to us, but the MX records may not be.  They would need to be set to remote.  For more information check out Setting Domain MX records to Remote Settings in cPanel. If you continue to have problems then please contact our live technical support team for further assistance.

If you have any further questions or comments, please let us know.


Kindest Regards,

Arnel C.