Is InMotion causing deletion of my local copies of e-mails?

Avatar
InMotionFans
  • Answered
I want to keep all of my deleted messages. In Mozilla Thunderbird, under "Account Settings> Server Settings> Message Storage," I have unchecked "Empty Trash on Exit." But only a week's worth of deleted messages are retained. The missing messages are not under "Archive." I am using an IMAP server through Inmotion. I did not have this problem with my previous provider, or another Inmotion account using a POP3 server and the same Thunderbird settings. The Thunderbird community says Inmotion accounts have caused Outlook deletions, so I want to know if this is a problem with Thunderbird as well.
Replies 1
Avatar
0
Arn
Hello, Sorry for the problems with email. If you review the documentation from Mozilla on Trash you should note that Trash is not thought of as a receptacle for storing email. As stated in the documentation email servers will typically empty trash after a period of time in order to make room for incoming email. Emails in trash are emptied on a weekly basis. If you wish to retain deleted email, then save your emails into a different folder other than Trash. You can also setup Thunderbird message filters or cPanel email filters to help move your mail to another location other than Trash. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.