My Joomla website is down after server migration
My website has been down all day after an account downgrade. Please help me get back online. I think it is something with the Helix plugin with joomshaper.com and my username being changed. I think somewhere it is trying to access my old username. my website http://greenergood.com
Fatal error: Uncaught exception 'Exception' with message 'load error: failed to find /home/greeneom/public_html/templates/shaper_newsplus/less/error.less' in /home/greene69/public_html/plugins/system/helix/core/classes/lessc.inc.php:1598 Stack trace: #0 /home/greene69/public_html/plugins/system/helix/core/classes/lessc.inc.php(1683): lessc->compileFile('/home/greeneom/...') #1 /home/greene69/public_html/plugins/system/helix/core/helix.php(981): lessc->cachedCompile(Array) #2 /home/greene69/public_html/plugins/system/helix/core/helix.php(1011): Helix::autoCompileLess('/home/greene69/...', '/home/greene69/...') #3 /home/greene69/public_html/templates/shaper_newsplus/error.php(25): Helix::addLess('error', 'error') #4 /home/greene69/public_html/libraries/joomla/document/error/error.php(135): require_once('/home/greene69/...') #5 /home/greene69/public_html/libraries/joomla/document/error/error.php(107): JDocumentError->_loadTemplate('/home/greene69/...', 'error.php') #6 /home/greene69/public_html/libraries/legacy/error/error.p in /home/greene69/public_html/plugins/system/helix/core/classes/lessc.inc.php on line 1598
Fatal error: Uncaught exception 'Exception' with message 'load error: failed to find /home/greeneom/public_html/templates/shaper_newsplus/less/error.less' in /home/greene69/public_html/plugins/system/helix/core/classes/lessc.inc.php:1598 Stack trace: #0 /home/greene69/public_html/plugins/system/helix/core/classes/lessc.inc.php(1683): lessc->compileFile('/home/greeneom/...') #1 /home/greene69/public_html/plugins/system/helix/core/helix.php(981): lessc->cachedCompile(Array) #2 /home/greene69/public_html/plugins/system/helix/core/helix.php(1011): Helix::autoCompileLess('/home/greene69/...', '/home/greene69/...') #3 /home/greene69/public_html/templates/shaper_newsplus/error.php(25): Helix::addLess('error', 'error') #4 /home/greene69/public_html/libraries/joomla/document/error/error.php(135): require_once('/home/greene69/...') #5 /home/greene69/public_html/libraries/joomla/document/error/error.php(107): JDocumentError->_loadTemplate('/home/greene69/...', 'error.php') #6 /home/greene69/public_html/libraries/legacy/error/error.p in /home/greene69/public_html/plugins/system/helix/core/classes/lessc.inc.php on line 1598
If you respond to the email regarding your account downgrade then they will resolve the issue for you. I will have someone expidite the ticket as well. It seems that some files did not make it during the transfer.
Best Regards,
TJ Edens