SSH root access denied

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csgode5
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I get "access denied" error when I try to login to my vps server using PuTTY. I enabled root access and got the password. I also tried logging in into WHM with root user information and I get the "The login is invalid" error.
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IMH Support Agent 5
Hello csgode5, Thank you for contacting us about your SSH root access denial. I regret that you have been having trouble. There is an occasional delay in the delivery of the password through our system, which can result in input of the wrong password. Feel free to contact our Live Support anytime and pending verification we can provide you with the current password or reset it if necessary.