emails exceed hourly limit

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corse5
  • Answered
One user is experiencing this message and emails are blocked. The user is not sending 250+/hour. Please advise. User has been instructed to and has changed password.
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IMH Support Agent 5
Hello corese5, Thank you for contacting us about emails exceeding hourly limit. The instruction to reset the passwords was well-advised. Has the email activity returned to normal? If the messages are still being blocked you can check the server logs for more information or error messages. Otherwise, feel free to contact live support, so they can investigate account activity more closely. Best, Christopher M.