cpanel becomes unresponsive frequently
I am using hostgator india hosting.
I am facing issue with cpanel. when I open file manager, till that everything is ok.
But when I try to open any html , javascript, css or php file from file manager with file size of around 20 KB OR more, I get Page Unresponsive Message (with Kill Or Wait Options)
I talked with Hostgator. They replied that your as :
> My public IP is blacklisted.
> Refer : http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a117.199.52.5+&run=toolpage
> This is the reason why you are facing issue logging in to your admin panel.
> You will have to contact the internet provider to unlist your IP from blacklist.
> Only then will the cpanel work effeciently.
I already contacted my internet provider too...They said No issue from their end.
How to overcome this issue ?
Your Help Appreciated
I am facing issue with cpanel. when I open file manager, till that everything is ok.
But when I try to open any html , javascript, css or php file from file manager with file size of around 20 KB OR more, I get Page Unresponsive Message (with Kill Or Wait Options)
I talked with Hostgator. They replied that your as :
> My public IP is blacklisted.
> Refer : http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a117.199.52.5+&run=toolpage
> This is the reason why you are facing issue logging in to your admin panel.
> You will have to contact the internet provider to unlist your IP from blacklist.
> Only then will the cpanel work effeciently.
I already contacted my internet provider too...They said No issue from their end.
How to overcome this issue ?
Your Help Appreciated
Thank you for your question regarding cPanel. I have yet to see a similar issue on our servers but HostGator is set up differently than us. However if you continue getting this error I would suggest you contact HostGator and have them review the cPanel access/error logs while you try to open a file and it may provide some insight on what is going on.
Best Regards,
TJ Edens