No response after buying hosting plan

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Ostafin
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Today I've bought from InMotion: 3-year hosting plan, selected that I own hosting already (I want to transfer my hosting to InMotion from other site). I have reveived an Receipt , and Email of "Unsuccessfull BoldGrid Intallation" - but I haven't got an account yet.
Nothing further happend, I haven't received any email with login, or what to do next.
I've bought hosting plan and can't use it, please help.
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IMH Support Agent 5
Hello Ostafin, Thank you for your question about your new hosting plan. I regret to hear you are waiting for these confirmations. I advise contacting our billing department. However, first you should check your email or possible a junk folder. You may have already received the welcome email with your account information. Best, Christopher M.