Receiving the same email, sometimes months apart
So I built a website where customers can request a quote. The mystery is that client will receive the quote and then days, weeks, sometimes months later they will receive the quote again. Exact duplicate of the original email BUT the customer is not resending it. This does not happen with every quote, just some.
Here is the form:
[code]
"; $mail_body .= "Phone: " . $phone . "
"; $mail_body .= "Email: " . $email . "
"; $mail_body .= "Address: " . $address . "
"; $mail_body .= "Problem: " . $problem . "
"; $mail->MsgHTML($mail_body); $mail->AddAddress('eben@***.com'); $mail->AddAddress('tracee@***.com'); $mail->AddAddress('rgfrancis@***.com'); if(!$mail->Send()) { echo "Mailer Error: " . $mail->ErrorInfo; } else { echo "
Thanks for filling out our form. Someone from *** will be in contact shortly."; } $mail->clearAddresses(); ?> [/code] I say currently because in the example I will show below I was using php mail and my VPS Server's SMTP to send the original and when the client received the duplicate emails [b][i][u]5 months later[/u][/i][/b] I has already switched to using phpmailer and SMTP.com. Here are the headers for the emails: [b][u]Original email sent 9/15/16:[/u][/b] Received: from [10.115.3.14] (helo=smtp.maileig.com) by bosmailscan05.eigbox.net with esmtp (Exim) id 1bkbns-00017l-Tv for tracee@***.com; Thu, 15 Sep 2016 14:54:32 -0400 Received: from bosmailscan05.eigbox.net by bosmailscan05.eigbox.net (Dovecot) with LMTP id KhzdBVTu2ldLCwAAi0ZokQ for ; Thu, 15 Sep 2016 14:54:33 -0400 Received: from vps17664.inmotionhosting.com ([104.152.109.190]) by bosimpinc14 with bizsmtp id juuW1t02F46WzJ001uuXJl; Thu, 15 Sep 2016 14:54:32 -0400 Received: from maconw5 by vps17664.inmotionhosting.com with local (Exim 4.87) (envelope-from ) id 1bkbnV-0003ZL-NJ; Thu, 15 Sep 2016 14:54:29 -0400 Return-Path: Reply-To: From: To: , Subject: A new request for quote! Date: Thu, 15 Sep 2016 14:54:09 -0400 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit X-Mailer: PHP/5.5.32 X-EN-OrigIP: 104.152.109.190 X-EN-OrigIP: 104.152.109.190 X-EN-IMPSID: juuW1t02F46WzJ001uuYM9 X-EN-IMPSID: juuW1t02F46WzJ001uuXJl Thread-Index: AQKcDhIehAOeggMWj4QeFhH5aFp1jw== X-PHP-Script: ***/request-quote-submit.php for 24.214.117.144 X-OutGoing-Spam-Status: No, score=0.0 X-AntiAbuse: Original Domain - ***.com X-AntiAbuse: Primary Hostname - vps17664.inmotionhosting.com X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Sender Address Domain - vps17664.inmotionhosting.com X-AntiAbuse: Originator/Caller UID/GID - [504 504] / [47 12] X-Get-Message-Sender-Via: vps17664.inmotionhosting.com: authenticated_id: maconw5/from_h X-Authenticated-Sender: vps17664.inmotionhosting.com: quotes@***.com [b][u]Duplicate from 2/3/17[/u][/b] Received: from mailer120.gate86.rs.smtp.com ([74.91.86.120]) by bosimpinc11 with bizsmtp id gFvl1u0032bmscS01FvmYS; Fri, 03 Feb 2017 10:55:46 -0500 Received: from [10.115.3.11] (helo=smtp.maileig.com) by bosmailscan01.eigbox.net with esmtp (Exim) id 1cZgDC-0001J9-9j for tracee@***.com; Fri, 03 Feb 2017 10:55:46 -0500 Received: from [104.152.109.190] ([104.152.109.190:33249] helo=***.com) by rs-ord-mta01-in1.smtp.com (envelope-from ) (ecelerity 4.1.0.46749 r(Core:4.1.0.4)) with ESMTPSA (cipher=ECDHE-RSA-AES256-SHA) id 6E/65-14601-008A4985; Fri, 03 Feb 2017 15:55:44 +0000 Received: from [192.168.80.11] ([192.168.80.11:36688] helo=rs-ord-mta01-in1.smtp.com) by rs-ord-mta03-3.smtp.com (envelope-from ) (ecelerity 4.2.1.55028 r(Core:4.2.1.12)) with ESMTP id 62/91-21793-008A4985; Fri, 03 Feb 2017 15:55:44 +0000 Received: from bosmailscan01.eigbox.net by bosmailscan01.eigbox.net (Dovecot) with LMTP id 7foRBRWnlFi4QAAA1eVBQw for ; Fri, 03 Feb 2017 10:55:46 -0500 Return-Path: Reply-To: "John Trapp" From: "John Trapp" To: , Subject: A new request for quote! Date: Fri, 3 Feb 2017 10:55:44 -0500 Message-ID: <[email protected]> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_00A4_01D27E2C.E75F50D0" X-Priority: 3 X-Mailer: PHPMailer 5.2 (http://code.google.com/a/apache-extras.org/p/phpmailer/) Thread-Index: AQFO0fh54lFyge0MDpvXAbQpFZcwNA== X-EN-OrigIP: 74.91.86.120 X-EN-IMPSID: gFvl1u0032bmscS01FvmYS X-MSFBL: aKZrqTrIw6kDvd8MGUvVyQ9PtRZepGeMpRIzqgipmmQ=|eyJiIjoiNzRfOTFfODZ fMTIwIiwiZyI6Im1haWxfc2hhcmVkX3Bvb2wiLCJyIjoidHJhY2VlQGViZW5ncmF 5c3RyZWVzZXJ2aWNlLmNvbSJ9 X-Report-Abuse: SMTP.com is an email service provider. Our abuse team cares about your feedback. Please contact [email protected] for further investigation. X-SMTPCOM-Tracking-Number: 40cfa312-234f-4b3c-83df-079927d88d60 [b][u]Duplicate from 2/16/17[/u][/b] Received: from mailer111.gate86.rs.smtp.com ([74.91.86.111]) by bosimpinc14 with bizsmtp id lScx1u02H2Q7pa201ScyZQ; Thu, 16 Feb 2017 09:36:58 -0500 Received: from [10.115.3.14] (helo=smtp.maileig.com) by bosmailscan01.eigbox.net with esmtp (Exim) id 1ceNB4-0004et-QB for tracee@***.com; Thu, 16 Feb 2017 09:36:58 -0500 Received: from [104.152.109.190] ([104.152.109.190:33182] helo=***.com) by rs-ord-mta02-in1.smtp.com (envelope-from ) (ecelerity 4.1.0.46749 r(Core:4.1.0.4)) with ESMTPSA (cipher=ECDHE-RSA-AES256-SHA) id 10/B9-11339-909B5A85; Thu, 16 Feb 2017 14:36:57 +0000 Received: from [192.168.80.21] ([192.168.80.21:59464] helo=rs-ord-mta02-in1.smtp.com) by rs-ord-mta01-out1.smtp.com (envelope-from ) (ecelerity 4.2.1.55028 r(Core:4.2.1.12)) with ESMTP id A9/BB-17054-909B5A85; Thu, 16 Feb 2017 14:36:57 +0000 Received: from bosmailscan01.eigbox.net by bosmailscan01.eigbox.net (Dovecot) with LMTP id XgYiBfu4pVhgeQAA1eVBQw for ; Thu, 16 Feb 2017 09:36:58 -0500 Return-Path: Reply-To: "John Trapp" From: "John Trapp" To: , Subject: A new request for quote! Date: Thu, 16 Feb 2017 09:36:56 -0500 Message-ID: <616aec7a7aed8be218d3c7c11b5ef3cc@***.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0035_01D28839.B141AB30" X-Priority: 3 X-Mailer: PHPMailer 5.2 (http://code.google.com/a/apache-extras.org/p/phpmailer/) Thread-Index: AQIFJfqtvboSiHkKfo5IdrKI0/gqQA== X-EN-OrigIP: 74.91.86.111 X-EN-IMPSID: lScx1u02H2Q7pa201ScyZQ X-MSFBL: PA1Ssj768Db3mSjK0FMQFliilwwbYj3EWvKXDtJiZr4=|eyJnIjoibWFpbF9zaGF yZWRfcG9vbCIsImIiOiI3NF85MV84Nl8xMTEiLCJyIjoidHJhY2VlQGViZW5ncmF 5c3RyZWVzZXJ2aWNlLmNvbSJ9 X-Report-Abuse: SMTP.com is an email service provider. Our abuse team cares about your feedback. Please contact [email protected] for further investigation. X-SMTPCOM-Tracking-Number: e0cd8eb4-54cc-4203-96c7-2860a94af5d3 X-SMTPCOM-Sender-ID: 5024167 After reviewing the headers it appears that the page on the server is being run again. How can that be?
Name: *required
Phone: *required
Email:
Address:
How can we help?
[/code] On the request-quote-submit.php page I [u][b]currently[/b][/u] have this: [code] IsSMTP(); $mail->SMTPDebug = 0; $mail->SMTPAuth = true; $mail->SMTPSecure = "tls"; $mail->Host = "mail.smtp.com"; $mail->Port = 2082; $mail->Username = "***"; $mail->Password = "***"; $mail->SetFrom($email, $name); $mail->AddReplyTo($email,$name); $mail->Subject = "A new request for quote!"; $mail->AltBody = "To view the message, please use an HTML compatible email viewer!"; // optional, comment out and test if ($name == "" or $phone == "") {;?>
";
$mail_body .= "Name: " . $name . "
"; $mail_body .= "Phone: " . $phone . "
"; $mail_body .= "Email: " . $email . "
"; $mail_body .= "Address: " . $address . "
"; $mail_body .= "Problem: " . $problem . "
"; $mail->MsgHTML($mail_body); $mail->AddAddress('eben@***.com'); $mail->AddAddress('tracee@***.com'); $mail->AddAddress('rgfrancis@***.com'); if(!$mail->Send()) { echo "Mailer Error: " . $mail->ErrorInfo; } else { echo "
Thanks for filling out our form. Someone from *** will be in contact shortly."; } $mail->clearAddresses(); ?> [/code] I say currently because in the example I will show below I was using php mail and my VPS Server's SMTP to send the original and when the client received the duplicate emails [b][i][u]5 months later[/u][/i][/b] I has already switched to using phpmailer and SMTP.com. Here are the headers for the emails: [b][u]Original email sent 9/15/16:[/u][/b] Received: from [10.115.3.14] (helo=smtp.maileig.com) by bosmailscan05.eigbox.net with esmtp (Exim) id 1bkbns-00017l-Tv for tracee@***.com; Thu, 15 Sep 2016 14:54:32 -0400 Received: from bosmailscan05.eigbox.net by bosmailscan05.eigbox.net (Dovecot) with LMTP id KhzdBVTu2ldLCwAAi0ZokQ for ; Thu, 15 Sep 2016 14:54:33 -0400 Received: from vps17664.inmotionhosting.com ([104.152.109.190]) by bosimpinc14 with bizsmtp id juuW1t02F46WzJ001uuXJl; Thu, 15 Sep 2016 14:54:32 -0400 Received: from maconw5 by vps17664.inmotionhosting.com with local (Exim 4.87) (envelope-from ) id 1bkbnV-0003ZL-NJ; Thu, 15 Sep 2016 14:54:29 -0400 Return-Path: Reply-To: From: To: , Subject: A new request for quote! Date: Thu, 15 Sep 2016 14:54:09 -0400 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit X-Mailer: PHP/5.5.32 X-EN-OrigIP: 104.152.109.190 X-EN-OrigIP: 104.152.109.190 X-EN-IMPSID: juuW1t02F46WzJ001uuYM9 X-EN-IMPSID: juuW1t02F46WzJ001uuXJl Thread-Index: AQKcDhIehAOeggMWj4QeFhH5aFp1jw== X-PHP-Script: ***/request-quote-submit.php for 24.214.117.144 X-OutGoing-Spam-Status: No, score=0.0 X-AntiAbuse: Original Domain - ***.com X-AntiAbuse: Primary Hostname - vps17664.inmotionhosting.com X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Sender Address Domain - vps17664.inmotionhosting.com X-AntiAbuse: Originator/Caller UID/GID - [504 504] / [47 12] X-Get-Message-Sender-Via: vps17664.inmotionhosting.com: authenticated_id: maconw5/from_h X-Authenticated-Sender: vps17664.inmotionhosting.com: quotes@***.com [b][u]Duplicate from 2/3/17[/u][/b] Received: from mailer120.gate86.rs.smtp.com ([74.91.86.120]) by bosimpinc11 with bizsmtp id gFvl1u0032bmscS01FvmYS; Fri, 03 Feb 2017 10:55:46 -0500 Received: from [10.115.3.11] (helo=smtp.maileig.com) by bosmailscan01.eigbox.net with esmtp (Exim) id 1cZgDC-0001J9-9j for tracee@***.com; Fri, 03 Feb 2017 10:55:46 -0500 Received: from [104.152.109.190] ([104.152.109.190:33249] helo=***.com) by rs-ord-mta01-in1.smtp.com (envelope-from ) (ecelerity 4.1.0.46749 r(Core:4.1.0.4)) with ESMTPSA (cipher=ECDHE-RSA-AES256-SHA) id 6E/65-14601-008A4985; Fri, 03 Feb 2017 15:55:44 +0000 Received: from [192.168.80.11] ([192.168.80.11:36688] helo=rs-ord-mta01-in1.smtp.com) by rs-ord-mta03-3.smtp.com (envelope-from ) (ecelerity 4.2.1.55028 r(Core:4.2.1.12)) with ESMTP id 62/91-21793-008A4985; Fri, 03 Feb 2017 15:55:44 +0000 Received: from bosmailscan01.eigbox.net by bosmailscan01.eigbox.net (Dovecot) with LMTP id 7foRBRWnlFi4QAAA1eVBQw for ; Fri, 03 Feb 2017 10:55:46 -0500 Return-Path: Reply-To: "John Trapp" From: "John Trapp" To: , Subject: A new request for quote! Date: Fri, 3 Feb 2017 10:55:44 -0500 Message-ID: <[email protected]> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_00A4_01D27E2C.E75F50D0" X-Priority: 3 X-Mailer: PHPMailer 5.2 (http://code.google.com/a/apache-extras.org/p/phpmailer/) Thread-Index: AQFO0fh54lFyge0MDpvXAbQpFZcwNA== X-EN-OrigIP: 74.91.86.120 X-EN-IMPSID: gFvl1u0032bmscS01FvmYS X-MSFBL: aKZrqTrIw6kDvd8MGUvVyQ9PtRZepGeMpRIzqgipmmQ=|eyJiIjoiNzRfOTFfODZ fMTIwIiwiZyI6Im1haWxfc2hhcmVkX3Bvb2wiLCJyIjoidHJhY2VlQGViZW5ncmF 5c3RyZWVzZXJ2aWNlLmNvbSJ9 X-Report-Abuse: SMTP.com is an email service provider. Our abuse team cares about your feedback. Please contact [email protected] for further investigation. X-SMTPCOM-Tracking-Number: 40cfa312-234f-4b3c-83df-079927d88d60 [b][u]Duplicate from 2/16/17[/u][/b] Received: from mailer111.gate86.rs.smtp.com ([74.91.86.111]) by bosimpinc14 with bizsmtp id lScx1u02H2Q7pa201ScyZQ; Thu, 16 Feb 2017 09:36:58 -0500 Received: from [10.115.3.14] (helo=smtp.maileig.com) by bosmailscan01.eigbox.net with esmtp (Exim) id 1ceNB4-0004et-QB for tracee@***.com; Thu, 16 Feb 2017 09:36:58 -0500 Received: from [104.152.109.190] ([104.152.109.190:33182] helo=***.com) by rs-ord-mta02-in1.smtp.com (envelope-from ) (ecelerity 4.1.0.46749 r(Core:4.1.0.4)) with ESMTPSA (cipher=ECDHE-RSA-AES256-SHA) id 10/B9-11339-909B5A85; Thu, 16 Feb 2017 14:36:57 +0000 Received: from [192.168.80.21] ([192.168.80.21:59464] helo=rs-ord-mta02-in1.smtp.com) by rs-ord-mta01-out1.smtp.com (envelope-from ) (ecelerity 4.2.1.55028 r(Core:4.2.1.12)) with ESMTP id A9/BB-17054-909B5A85; Thu, 16 Feb 2017 14:36:57 +0000 Received: from bosmailscan01.eigbox.net by bosmailscan01.eigbox.net (Dovecot) with LMTP id XgYiBfu4pVhgeQAA1eVBQw for ; Thu, 16 Feb 2017 09:36:58 -0500 Return-Path: Reply-To: "John Trapp" From: "John Trapp" To: , Subject: A new request for quote! Date: Thu, 16 Feb 2017 09:36:56 -0500 Message-ID: <616aec7a7aed8be218d3c7c11b5ef3cc@***.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0035_01D28839.B141AB30" X-Priority: 3 X-Mailer: PHPMailer 5.2 (http://code.google.com/a/apache-extras.org/p/phpmailer/) Thread-Index: AQIFJfqtvboSiHkKfo5IdrKI0/gqQA== X-EN-OrigIP: 74.91.86.111 X-EN-IMPSID: lScx1u02H2Q7pa201ScyZQ X-MSFBL: PA1Ssj768Db3mSjK0FMQFliilwwbYj3EWvKXDtJiZr4=|eyJnIjoibWFpbF9zaGF yZWRfcG9vbCIsImIiOiI3NF85MV84Nl8xMTEiLCJyIjoidHJhY2VlQGViZW5ncmF 5c3RyZWVzZXJ2aWNlLmNvbSJ9 X-Report-Abuse: SMTP.com is an email service provider. Our abuse team cares about your feedback. Please contact [email protected] for further investigation. X-SMTPCOM-Tracking-Number: e0cd8eb4-54cc-4203-96c7-2860a94af5d3 X-SMTPCOM-Sender-ID: 5024167 After reviewing the headers it appears that the page on the server is being run again. How can that be?
Thank you for your question about your emails being sent twice or more. As this has to do with making custom changes to the coding of your site or sites, it is outside of the scope of support that we are able to provide. You will want to work with an experienced web developer, if you don't have one already, to assist you in resolving this.
Gratefully,
Casey B.