Sorry to hear that you email has been hacked. Email access for an account is accessible through WHM (VPS/Dedicated accounts), cPanel, webmail (with a user account), email client. WHM (Web Host Manager) is accessible with a root user and password, but can drill down to individual cPanel accounts and access email through the cPanel interface. The cPanel account is accessible through either a cPanel user or by the root user of the server account housing that cPanel account. Each individual email account is secured with the email address and password when accessed through webmail or an email client. So, your first step if you suspect that you've been "hacked" is to change the relevant passwords. The email account passwords should be changed immediately. After you have changed the passwords and you still feel that there is an issue, then you should contact our live technical support team. You will need to provide information on what's causing you to believe that your email is hacked. This will help provide information for the support team to investigate your account. They will be able to review the email server logs and determine when and if it has been accessed, as well as the records of emails being sent and received.
I hope that helps to answer your question! If you require further assistance please let us know!
Hello Serorta.david,
Sorry to hear that you email has been hacked. Email access for an account is accessible through WHM (VPS/Dedicated accounts), cPanel, webmail (with a user account), email client. WHM (Web Host Manager) is accessible with a root user and password, but can drill down to individual cPanel accounts and access email through the cPanel interface. The cPanel account is accessible through either a cPanel user or by the root user of the server account housing that cPanel account. Each individual email account is secured with the email address and password when accessed through webmail or an email client. So, your first step if you suspect that you've been "hacked" is to change the relevant passwords. The email account passwords should be changed immediately. After you have changed the passwords and you still feel that there is an issue, then you should contact our live technical support team. You will need to provide information on what's causing you to believe that your email is hacked. This will help provide information for the support team to investigate your account. They will be able to review the email server logs and determine when and if it has been accessed, as well as the records of emails being sent and received.
I hope that helps to answer your question! If you require further assistance please let us know!
Regards,
Arnel C.