6 days now This is not Acceptable. I never had an outage like this with Host gator, Godaddy or Name Cheap. Is there a way to get Email Access? We not only have Web Access, but we have NO Email access too. We are Dead!!! Any Workarounds? Anybody have a solution to get email working?
I was attempting to change my primary domain name and got an error message during the process. Now my site will not work and all the email addresses associated with the domain name are not connecting .
I can't get into CPanel, submit a support ticket, or even open a chat window. So wondering if the servers are down?
To supplement what Stormy said about contacting Support and checking the updated server status. Sorry again for any inconvenience.
As always, we actively encourage customers to create and download their own cPanel backups. See our Backup Manager Agreement for more info on our backup policies.
Just to let the community know: These people offer an unmetered service but only backup your account if you have less than 10 GB, otherwise they backup nothing. I had three domains, thousands of emails and our own WP website gone FOR 4 DAYS only to find out that all our data is gone and they take no responsibility at all.
I'm going away this company as soon as I can. I'd suggest you to do the same.
Is there no backup plan in place when a server goes down? I have clients calling me every 3 minutes. Over 2 hours so far.
Hi Pete,
I'm sorry you're experiencing issues and it's affecting your business. When a server is down, we work as quickly as possible to get it back up. If your specific server is down, our Support Department can restart it for you.
Kindest regards,
Stormy
Hi ChrisW,
I'm sorry you experienced issues yesterday trying to contact us and access your account. If you're still experiencing the issues, please reach out to our Support Department. You can also check server status here.
Kindest regards,
Stormy
Is there no backup plan in place when a server goes down? I have clients calling me every 3 minutes. Over 2 hours so far.
Hi ChrisW,
I'm sorry you experienced issues yesterday trying to contact us and access your account. If you're still experiencing the issues, please reach out to our Support Department. You can also check server status here.
Kindest regards,
Stormy
We have been trying to get into our website since Saturday but we keep geeting wither a blank page or a HTTP 500 Error mesage, please assist on this.
Thank you