Hello Mstamport,
To transfer a domain away from Melbourne IT, you simply need to send in a verified support request to [email protected] to release the domain name. We will be able to release the management rights of the domain to you and you can then follow our email to obtain the Authorization code. Below is a link to our article on the process:
How to Unlock your domain
I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.
Best Regards,
Scott M