How do I Troubleshoot Emails Not Downloading?

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Stella
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  • Answered

We have internet access, but our email is not downloading. We haven't changed anything on our laptops, it just stopped downloading. (Inmotion is receiving it.)  

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anonymous
  • Answered

Hi Stella.

Thanks for posting your question about troubleshooting your emails not downloading. I'm sorry to see that you are experiencing issues. This is generally caused by an issue with authenticating with the server or by issues with connecting to the server. I recommend reviewing the email settings for your account. You can also try to reset the password for the email account. 


If you are still unable to download emails through your email client, I recommend you contact our Live Technical Support for further assistance with your account. They will be able to review the server logs to determine if there is an issue with the server that can be identified and resolved.

I hope this helps!

Sincerely,

Carlos D.