I cannot transfer cpanel account with password
Hello.
I am trying to migrate my old cpanel account to inmotion vps following the "transfer from another cpanel account with password" tactic but when i enter my details i get the below error.
Attempting to copy vjinnov from 184.172.184.142
Trying to fetch cpmove file via cPanel XML-API!
Fetching current backups from remote server......0 backups found...Done
Starting the backup...Done
Waiting for backup to start...Done
Checking remote server for backups.....0 backups found.
Failed to start the backup on the remote machine (if a previous backup is in progress you will need to wait until it is complete)!
(Trace information follows for backup start request)...
/xml-api/cpanel?xmlin=1Filemanfullbackup
Filemanfullbackupeventinternal1
1
1
1
(Trace information follows for initial backups)...
Filemanlistfullbackupseventinternal1No Previous Backups
1
1
1
(Trace information follows for backups after request started)...
Filemanlistfullbackupseventinternal1No Previous Backups
1
1
1
Failed to fetch cpmove file via cPanel XML-API.
Trying to fetch cpmove file via ftp+cgi!
Attempting to login as vjinnov to 184.172.184.142 via ftp
Login ok
Uploading Htaccess
Uploading Wrapper
Uploading Dectector
Uploading Packager
Uploading Downloader
Uploading Killer
Chmoding scripts
Fetching http://184.172.184.142/~vjinnov/cgi-bin/cpdownload/cpanelwrap.cgi?vjinnov (connected:0).......(request attempt 1/12)...Resolving 184.172.184.142...(resolve attempt 1/65)......connecting to 184.172.184.142...@184.172.184.142......connected......receiving......request success......Done
Found uid to be: 718
Compiling wrapper
Uploading wrapper
Chmodding wrapper
Closing FTP Control
Packing Account using suexec method
Unable to generate transfer archive!
Downloading Tarball
Fetching http://184.172.184.142/~vjinnov/cgi-bin/cpdownload/cpaneldownacct.cgi?vjinnov (connected:0).......(request attempt 1/12)......connecting to 184.172.184.142...@184.172.184.142......connected......receiving......request success......Done
Removing Scripts using suexec method
Fetching http://184.172.184.142/~vjinnov/cgi-bin/cpdownload/cpanelkill.cgi?vjinnov (connected:0).......(request attempt 1/12)......connecting to 184.172.184.142...@184.172.184.142......connected......receiving......request success......Done
Fetching http://184.172.184.142/cgi-bin/cpdownload/cpanelkill.cgi?vjinnov (connected:0).......(request attempt 1/12)......connecting to 184.172.184.142...@184.172.184.142......connected......receiving...Error 404 while fetching URL http://184.172.184.142//cgi-bin/cpdownload/cpanelkill.cgi?vjinnov
...............
...............
Extracting tarball................... Done
cpmove- prefix is missing, but non prefixed directory exists.. the cpmove- prefix discarded. Extracting Domain....Done
Sorry, we were unable to transfer the account. Information about vjinnov's primary domain is either missing or corrupt. For more information, please examine /home/vjinnov/cp/vjinnov Extract Failed Invalid Account
It looks as if there is a problem with the Cpanel file that's being generated and not being able to be synchronized on this end. I checked your account and you have a support ticket in - this will be the best way to handle it since they can actually review the file, generate it as needed and then perform the transfer.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page. Please await the response from our Systems team for resolution of the issue.
Regards,
Arnel C.